What are the installation instructions for Sapphire offline activation?

Tags: Sapphire, Installation & Licensing

Node-Locked

How do I install my activation key if my machine is not connected to the Internet?

Floating

How do I install my activation key if my license server machine is not connected to the Internet?


HOW DO I INSTALL MY ACTIVATION KEY IF MY MACHINE IS NOT CONNECTED TO THE INTERNET?

First install Sapphire on your machine. If the software is already on your machine:

On Windows 7, go to: Start -> All Programs -> GenArts Sapphire -> Activate Sapphire License.
On Windows 8, Search for GenArts Sapphire -> Activate Sapphire License.
On Mac, go to: /Applications/GenArtsSapphire folder and double click on “Activate License”.
On Linux, go to Start > GenArtsSapphire folder and double click on “Activate License”.

  • Choose to “Activate your license manually using another computer’s Web browser”.
  • Get the key file from your computer that has Internet connection and transfer it to your offline machine via a flash/thumb drive, etc.

(Note: The key file is included with your license e-mail).


HOW DO I INSTALL MY ACTIVATION KEY IF MY LICENSE SERVER MACHINE IS NOT CONNECTED TO THE INTERNET?

Go to a computer with Internet connection and follow the instructions below:

(The Sapphire v8 license requires RLM v11 or greater.)

  • On the server with Internet access, open a web browser and go to: http://localhost:5054/goforms/activate
  • Click “BEGIN License Activation”
  • In the ISV activation website field, paste in “activation.genarts.com” (without the quotes). Click “Next”.
  • In the ISV field, type “genarts” (without the quotes).
  • Paste your Sapphire Activation Key from the license email, in the field next to “License activation key”. Click “Next”.
  • Go to your offline license server and get the Host ID (a.k.a. Ethernet Address or MAC address)
  • On Windows: Go to start -> GenArtsRLMServer -> Get RLM HostID
  • On Mac: In a console type: “/Library/Application Support/GenArts/rlm/Get Hostid.py”
  • On Linux: In a terminal type: /usr/genarts/rlm/hostid_wrapper.py

(The command will print out the results – Get the first mac address from the first line: “Hostid of this machine:“)

  • In the License Server or Node-lock hostid field, replace what’s there with the Ethernet address of the Offine machine
  • In the field next to “License count (for floating licenses):” enter the number of licenses that should be locked to this server.
  • Enter 0 to assign all licenses to the specified server.
  • Click “Next”.
  • Replace the default location for the “License File to create or edit” to a location that you can easily write to and access the file, such as your Desktop or Downloads folders.
  • Click “Next”.
  • On the final screen verify all the information you’ve entered and click “REQUEST LICENSE”.
  • Transfer the License File to the offline license server and save the License File to the RLM directory.
    • For Windows: C:\Program Files (x86)\GenArts\rlm
    • For Mac: /Library/Application Support/GenArts/rlm/
    • For Linux: /usr/genarts/rlm/
  • Open the License File and edit the file with your offline server’s Hostname.
  • In a browser, go to http://localhost:5054 and click on “(Re)Start License Server”.
  • To confirm that your RLM License Server is running properly, go to http://localhost:5054
  • On the left hand side of the page, click “Status”. The genarts server should be running.

Now install Sapphire Plug-ins on each client machine.

(Please note, you will need to download the appropriate Sapphire installer for each host you will use Sapphire with.)

  • Create or open the client RLM license file, which is located in the following location:
    • On Windows: c:\ProgramData\GenArts\rlm\Sapphire.lic
    • On Mac: /Library/Application Support/GenArts/rlm/Sapphire.lic
    • On Linux: /usr/genarts/rlm/Sapphire.lic
  • Open that file with a text editor and paste in the following license string:

HOST servername

  • Replace servername with the actual DNS name of your license server.
  • Then restart your host application on the client machine, and the license should take effect.
  • You no longer need the RLM server installed on the temporary server, so you can remove it at this time.

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